Contact

FAQ
WHERE ARE YOU LOCATED?

I run my shop out of WA, USA.
Most products are handmade and shipped directly from here with love! Occasionally, I work with trusted shipping providers to store items closer to other countries, so you may see a different return address — but don’t worry, it’s still from me.

Why did you change the name from Good Vibes Group to Vibes Vault?

Great question! While I loved the name Good Vibes Group, I found that many other businesses were already using it — and I wanted something original that truly stood out. Vibes Vault is not only better for SEO (so you can actually find me online!) but also reflects what the brand is all about: limited, high-quality drops that feel rare, personal, and collectible.

Who runs this shop?

Heya 👋 it’s just me, Jessie!
I design, create, and pack every order by hand. When you shop here, you’re supporting a one-woman business.

Are your products handmade?

Yes!
Most items are handmade in small batches, which is why they’re limited. I also collaborate with small local makers (and sometimes bigger vendors) to bring you the best mix of unique and high-quality products.

How do I know when new drops happen?

The best way is to follow me on social media, our blog and sign up for email updates. That way, you’ll never miss a launch!

What does “limited drops” mean?

Products are only available for a short time. Once a drop ends, those items are “locked in the vault” 🔒 and may not return — so grab your favorites while you can!

Do you accept returns or exchanges?

Yup we do but it depends on the order. Because many items are handmade and limited, I don’t always accept returns. But if there’s an issue with your order, please reach out through the contact form — I promise a real human (me!) will work with you to make it right. I want every customer to have the BEST experiece, so let me know how I can assist.

What if I have a question that’s not listed here?

No worries — just use the contact form on the site. I personally answer every message (no bots, no AI, just me ).

Who Answers your message?

A REAL HUMAN

Personal replies every time

No AI bots

Only humans helping humans

ETSY REVIEWS

— JOHN

KESHA INSPRIED

Wonderful, fast and fun! Many thanks

CHECK IT OUT!

— MEGAN

Valentine's Day

I loved the mug that I ordered. It was personalized with the correct names and colors I picked and arrived fast and on time. I especially love how I was sent a preview of my design to make sure everything was correct and how I wanted it. I bought this as a gift for someone and they absolutely loved it and use it all the time now.

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— CACIATREEFL

MUSIC TO MY EARS!

One of the best personalized gifts I’ve ordered from Etsy! Seller was super helpful and got this to me quickly! Thank you so much! 🙌🏼🤩

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—MONCHERRY 13

STASH IT

Looks exactly as described. Great customer service!

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